Shipping Policy

A Note on Our Process

Every piece of Qala jewelry is made to order, with the care and precision our designs require. Please allow 7 to 10 business days (excluding weekends) for your order to be crafted and prepared for dispatch. If you have a specific deadline, please email us at qalafinejewellery@gmail.com and we will do our best to accommodate you.

Shipping & Delivery

We offer free worldwide shipping on every order. Depending on your location, your order will be shipped via UPS or ShipGlobal, at Qala's discretion.

Please provide the recipient's full name, complete address, a nearby landmark, pin code, and contact number to ensure smooth delivery. If a package arrives visibly tampered with, please refuse delivery and report it to us immediately by phone or email.

You may change your delivery address by contacting our support team before your order has shipped. Once an order has shipped, the delivery address can no longer be changed.

Lost, Delayed, or Damaged Parcels

If your parcel appears delayed or lost in transit, please contact us within 7 days of the expected delivery date so we can begin an investigation with the courier.

If a parcel is confirmed lost by the courier, we will offer a replacement or store credit at our discretion, pending the outcome of that investigation. In line with applicable consumer law, Qala does not issue refunds for delivery delays outside of our control.

If your item arrives damaged, please send photographic evidence within 48 hours of delivery.

International Duties & Customs

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the customer's responsibility and are not included in the price of your order or its free shipping.

Risk & Responsibility for Delivery

Once your order has shipped and tracking details have been provided, responsibility for delivery transfers to the courier. Qala is not liable for delays caused by courier networks, customs processing, weather, or other factors beyond our control.

Please ensure the shipping address provided at checkout is accurate and complete. Qala is not responsible for orders delivered to an incorrect address supplied by the customer.

Returns & Exchanges

All Qala pieces are final sale, we do not accept returns.

We do accept exchanges within 21 days of delivery, provided the exchange is for a piece of equal or greater value. Any shipping costs associated with an exchange, both to and from Qala, are the customer's responsibility.